If you have any queries about your order or question about Accurist Watches please contact us:
Head Office Address
Accurist Watches Ltd
General Enquiries (Monday to Thursday 9am – 5pm, Friday 9am – 4pm)
Returning my order
We are happy to refund any goods returned in their original condition and within 28 days of the dispatch date and with a copy of the sales invoice with the returns section clearly completed
If my watch is faulty what should I do?
We are very sorry for any inconvenience caused. Please contact our customer service team at firstname.lastname@example.org or call (020) 7447-3945 for help.
Will I be charged VAT?
All prices on our site are in pounds sterling and are inclusive of VAT at the prevailing rate where applicable.
What if I am resident in the Channel Islands?
Products shipped to the Channel Islands are not charged VAT. This is because the Channel Islands aren't part of the EC VAT territory. Channel Island residents shipping products to mainland addresses will be charged VAT.
How long will it take to ship my watch?
For Standard Delivery, we aim to deliver within 3 working days to UK addresses providing the goods are in stock. Please allow 2 extra working days where Bank Holidays occur.
We endeavour to deliver Express Deliveries next day to UK addresses providing the goods are in stock*.
*Orders placed Saturday or Sunday will be delivered the following Tuesday. Orders must be placed by 2pm Friday for Saturday delivery
How much does delivery cost?
Standard Delivery is free of charge to UK addresses for up to 2 watches, Express delivery is £7.50 (for up to 2 watches)
International delivery to countries in Europe costs £15.00 and delivery to countries outside of Europe costs £21.50
Do we ship outside the UK?
Yes, International delivery to countries in Europe costs £15.00 and delivery to countries outside of Europe costs £21.50
Can we advise you when out of stock items are back in stock?
Our stocks change daily and as our system is live we are unable to advise when specific styles/colours become available – we advise to continue checking the site.