FAQs

Product Info

HOW LONG IS MY ACCURIST WATCH GUARANTEED FOR?
IS THE ACCURIST WATCH BATTERY, STRAP AND BRACELET COVERED BY THE GUARANTEE?
WHERE DO I SEND MY ACCURIST WATCH FOR SERVICE IF IT IS STILL IN THE GUARANTEE PERIOD?
MY ACCURIST WATCH NEEDS REPAIRING HOWEVER THE GUARANTEE PERIOD HAS EXPIRED. WHAT SHOULD I DO?
MY ACCURIST WATCH NEEDS REPAIR UNDER GUARANTEE BUT I LIVE OUTSIDE THE UK. WHERE SHOULD I SEND IT?
THE BRACELET ON MY ACCURIST WATCH IS TOO SMALL OR TOO LARGE. HOW CAN I ADJUST IT?
HOW DO I KNOW IF MY ACCURIST WATCH IS WATER RESISTANT?
WHAT DO THE WATER RESISTANT MARKINGS MEAN?
HOW CAN I IDENTIFY MY ACCURIST WATCH?
WHAT SHOULD I DO IF I RECEIVE A FAULTY ACCURIST WATCH?
WHERE CAN I FIND INSTRUCTIONS FOR MY WATCH IF THE MODEL IS NO LONGER ON THE WEBSITE?
Orders
CAN I TRACK MY ORDER?
CAN I MAKE CHANGES TO MY ORDER?
CAN I CANCEL MY ORDER?
Returns/exchanges
WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ITEM IN THE SPECIFIED TIME?
WHAT SHOULD I DO IF I RECEIVE THE INCORRECT ORDER?
WHAT SHOULD I DO IF I AM MISSING AN ITEM IN MY ORDER?
HOW DO I MAKE A RETURN?
CAN I RETURN AN ENGRAVED PRODUCT?
DO YOU OFFER EXCHANGES?
DO I HAVE TO PAY TO RETURN MY ACCURIST WATCH?
HOW LONG DO I HAVE TO MAKE A RETURN?
HOW LONG WILL IT TAKE FOR THE MONEY TO GO BACK INTO MY ACCOUNT ONCE I HAVE RETURNED MY ORDER?
WHAT SHOULD I DO IF I DO NOT RECEIVE THE MONEY BACK INTO MY ACCOUNT AFTER 14 WORKING DAYS?
WHAT SHOULD I DO IF I DO NOT RECEIVE THE CORRECT AMOUNT FOR MY ORDER?
Deliveries
HOW LONG DOES DELIVERY TAKE?
WHERE DO YOU DELIVER TO?
HOW MUCH DOES DELIVERY COST?
Accurist X Sarah Alexander Gift Sets
WHAT MATERIAL IS SARAH ALEXANDER JEWELLERY MADE FROM?
WHAT IS 14ct GOLD VERMEIL PLATING?
WHAT IS 14ct ROSE GOLD PLATING?
WHAT IS RHODIUM PLATING?
GEMSTONES AND PRECIOUS METALS.
CAN I RETURN MY GIFT SET?
WHAT IF I RECEIVE A FAULTY ITEM?
IS MY GIFT SET COVERED UNDER THE ACCURIST 5 YEAR EXTENDED GUARANTEE?
HOW TO CARE FOR YOUR SARAH ALEXANDER JEWELLERY.
CAN I WEAR SARAH ALEXANDER JEWELLERY IN THE SHOWER?
HOW CAN I BEST STORE MY SARAH ALEXANDER JEWELLERY?
HOW CAN I CLEAN MY SARAH ALEXANDER JEWELLERY?
ARE THERE TRACES OF NICKEL IN THE JEWELLERY?